What Our Customers Are Saying
Read what some of our customers had to say below!
“I wanted to say thank you so much for the very courteous and professional staff at MIDCOM. From the first call to find out information, to the gentlemen that came and serviced our plotter.
I’ve been told by our engineer that uses AutoCAD to print construction plans as well as overhead aerial shots that the plotter was working faster. The print quality also from the test sheets looked superb.
The 10 page document that we were sent on how to be pro-active to keep our plotter in good working order between service calls was also very valuable information.
We are very pleased and relieved to know that we now have a dependable service provider.”
From a Staff Assistant
Public Works Engineering and Construction
“I just want to let you know how happy we are with our FAST Onsite Repair Coverage Plan for our printers. It’s great that we no longer have to worry about buying maintenance kits now that MIDCOM includes them in the service plan for our HP LaserJet printers.
Please share with your field technicians and your staff our thanks for the fast response times as well as great follow-up.”
From a MIS Administrator
of one of the largest international
hotel chains in the world
“I had such a good experience with your company when you fixed my printer last November, I look forward to the next time a printer breaks down! I have you on file and I will call MIDCOM the next time I have a need.”
Information Systems for
a major food manufacturer
located Newark, NJ
“Your EXPRESS Repair Centers has made printer repair hassle free. I just call MIDCOM and easily ship my Zebra printers and get them back in a couple of days. I really love the fast service.
Please let your technicians know we appreciate the quality of their work and fast turn-around time.”
MIS Manger of a company
that distributes goods to over 6,000
retails every week.
“Just wanted to thank you for the great service you and your team gave us. Our printer arrived back to us from your EXPRESS Repair Centers in perfect working order. I never expected to get it back so quickly! They even cleaned it up for us! It was a pleasure working with you and I will definitely contact you for any future needs.
Please feel free to give my name and number to anyone looking for a reference.”
IT manager of an 80 year old
“During the past 10 years, MIDCOM has helped me discover the optimal technology for our manufacturing plant. Our unique manufacturing needs presented a challenge to other suppliers, but MIDCOM returned with an exact match to satisfy our employees. Thanks to MIDCOM’s diligence, today we deliver work standards to the plant floor using a state-of-the-art process on wireless, to do touch-screen all-in-one thin clients.
Additionally, the customer service I receive from MIDCOM keeps me satisfied and I’m happy to do continued business with them.”
Hardware system specialists in a
Fortune 500 Company in Ohio
“As an OEM, our capability to provide excellent products is directly impacted by the quality of products and support that we receive from our providers. Having dealt with several different IT solution providers, I can honestly say that MIDCOM provides a superior level of product and ongoing support. When inevitable complications arise, we rest assured that MIDCOM will apply all the resources necessary and will not rest until a resolution is reached. We would recommend anyone in need of IT solutions for business problems in several industries.
The bottom line is they will provide an excellent solution and then provide high quality, on going customer support.”
Director of Engineering
Services from a international
organization that is involved in the
“MIDCOM has been instrumental in turning our experience with our customer around. Until we found you, every other company just tried to sell us little or no valuable insight into the products that we were selling. Consequentially, we wasted several thousand dollars on scanners, time, flights, and programming. Estimated waste was somewhere around $20K when all is said and done. MIDCOM should really push the fact to anyone thinking about deploying scanners that if they don’t have the support, information, and help, it could be a monumental failure.
I only wish we had found you sooner.”
“Thanks for the advice to make sure the ink cartridges were not “out of date” [FAST Onsite Printer Repair request]. Just so happens they weren’t. So in an epiphany I decided to check the print heads and three of the four were “expired”. So I replaced them and guess what? The printer has decided to print again. Your advice to check for valid ink cartridges and print heads was right on. I now know who to turn to when the printer has a major “melt down.” We would like to get more information about your FAST Onsite Repair Coverage Plans. I might be able to convince my highers that this would be good idea verses buying a $1700 new piece of equipment.
The MIDCOM team is great, thanks again.”
Park Ranger of
a National Historical
*The actual letters being quoted are on file at MIDCOM Data Technologies, Inc.
You may request a copy with actual contact information by calling or emailing us.